Plain English Summary: We collect only what we need to help you recover your crypto. We never sell your data. We never share it without your permission except where legally required. Your case details are treated as strictly confidential. You can request deletion of your data at any time.
Overview & Who We Are
This Privacy Policy applies to Free Crypto Recovery ("we," "us," "our"), operating at freecryptorecover.com. Our registered address is:
Free Crypto Recovery
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801
United States of America
Contact: info@freecryptorecover.com · +1 (872) 757-5854
We are a professional crypto asset recovery service helping victims of cryptocurrency scams, fraud, lost wallets, and exchange disputes. This policy governs how we collect, use, store, and protect the personal information you share with us when you visit our website, submit a case review, or contact us in any form.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services or website.
Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you submit a case review form, contact us by email, phone, or WhatsApp, or otherwise interact with us, we may collect:
- Full name
- Email address
- Phone number and WhatsApp number
- Country of residence
- Details of the cryptocurrency loss or scam (type of incident, amounts, dates, platforms involved)
- Cryptocurrency wallet addresses and transaction IDs related to your case
- Communications records (emails, WhatsApp messages, form submissions)
- Any documents, screenshots, or evidence you choose to share with us
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate location (country/city level)
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referral source
- Cookie data (see Section 7)
2.3 Information from Third Parties
In the course of investigating your case, we may receive information from third parties including:
- Cryptocurrency exchanges (when coordinating freeze requests)
- Blockchain analytics tools (on-chain transaction data — which is publicly available)
- Legal partners and law enforcement agencies (where relevant to your case)
Important: Blockchain transaction data — wallet addresses and transaction hashes — is publicly recorded on the blockchain and is not private by nature. We use this data solely to assist in your crypto recovery case.
How We Use Your Information
We use your personal information only for legitimate purposes directly related to providing our crypto recovery services:
| Purpose | Description |
|---|---|
| Case Assessment | Reviewing the details of your crypto loss to determine recovery viability and recommend appropriate services. |
| Recovery Services | Conducting blockchain forensic investigations, coordinating with exchanges, and liaising with legal partners on your behalf. |
| Communications | Responding to your enquiries, providing case updates, and communicating about your recovery process. |
| Legal Compliance | Complying with applicable laws, regulations, and lawful requests from law enforcement or regulatory authorities. |
| Service Improvement | Analysing aggregate, anonymised data to improve our services and website. No individual data is used for this purpose. |
| Fraud Prevention | Detecting and preventing fraudulent use of our services or website. |
| Website Analytics | Understanding how visitors use our website to improve user experience (using anonymised/aggregated data only). |
What We Never Do: We never sell, rent, or trade your personal information to any third party for marketing purposes. We never use your data to send you unsolicited marketing communications without your explicit consent.
Legal Basis for Processing Your Data
Where applicable data protection laws require us to identify a legal basis for processing your personal information, we rely on the following:
- Contractual Necessity: Processing is necessary to provide the crypto recovery services you have requested or are considering requesting.
- Legitimate Interests: We have a legitimate interest in processing data to operate our business, improve our services, prevent fraud, and maintain security — provided these interests do not override your rights.
- Legal Obligation: We may be required to process your data to comply with applicable laws, including anti-money laundering regulations, court orders, or law enforcement requests.
- Consent: Where you have explicitly consented to specific uses of your data (such as receiving updates), we will process it on that basis. You may withdraw consent at any time.
How We Share Your Personal Data
We treat your information with strict confidentiality. We do not sell or share your data with third parties except in the following limited circumstances:
5.1 With Your Explicit Consent
We share your information with third parties only when you have given us explicit written permission to do so — for example, when authorising us to contact a specific cryptocurrency exchange on your behalf.
5.2 Service Providers Necessary for Your Case
We may share relevant case information with trusted third parties who assist us in delivering our services, including:
- Cryptocurrency exchanges and custodial platforms (to file freeze requests or compliance reports)
- Blockchain analytics providers (to conduct forensic investigation)
- Legal partners and attorneys (where legal action is pursued)
- Law enforcement agencies (where criminal referrals are made with your knowledge)
All such parties are contractually bound to use your information only for the specific purpose of assisting with your recovery case and to maintain appropriate data security standards.
5.3 Legal Requirements
We may disclose your information where required by law, court order, or government authority — including in response to lawful requests by law enforcement agencies investigating cryptocurrency fraud. We will notify you of any such disclosure to the extent permitted by law.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will provide advance notice of any such transfer and ensure your data receives equivalent protection.
We will never share: Your personal information with advertisers, data brokers, marketing companies, or any third party for commercial purposes unrelated to your recovery case.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:
- Active Case Files: Retained for the duration of your recovery case and for a period of 7 years after case closure, to comply with legal and regulatory obligations and to support any future legal proceedings arising from your case.
- Enquiry Records (no case opened): If you contact us but no case is opened, we retain your information for 12 months, after which it is securely deleted.
- Website Analytics Data: Aggregated, anonymised data may be retained indefinitely. IP addresses and personal identifiers are deleted within 26 months.
- Email Communications: Retained for 5 years from the date of last communication.
You may request deletion of your data at any time (subject to legal retention obligations) by contacting us at info@freecryptorecover.com.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the website to function correctly (e.g. security, form submissions, session management). | Session |
| Analytics | Help us understand how visitors interact with our website using anonymised data (e.g. Google Analytics). | Up to 2 years |
| Functional | Remember your preferences to improve your experience on return visits. | Up to 1 year |
| Marketing | Used to deliver relevant content. We do not use third-party advertising cookies by default. | Varies |
7.2 Managing Cookies
You can control cookies through your browser settings. Disabling strictly necessary cookies may affect the functionality of our website. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction, including:
- SSL/TLS encryption on all data transmitted to and from our website
- Encrypted storage of sensitive case files and client communications
- Strict access controls — only authorised team members working on your case have access to your data
- Regular security reviews and staff training on data protection
- Secure deletion procedures for data no longer required
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately at info@freecryptorecover.com.
Data Breach Notification: In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by applicable law.
Your Data Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at info@freecryptorecover.com. We will respond within 30 days.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data we hold.
Right to Erasure
Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Data Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to our processing of your data where we rely on legitimate interests.
Right to Withdraw Consent
Withdraw consent for processing at any time where consent was the legal basis.
Rights re: Automated Decisions
Not be subject to solely automated decisions that significantly affect you.
Right to Complain
Lodge a complaint with your local data protection authority if you believe your rights have been violated.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not submit any personal information to us.
If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe we have collected data from a minor, please contact us immediately at info@freecryptorecover.com.
Third-Party Links
Our website may contain links to third-party websites, including official reporting agencies such as the FBI IC3, FTC, Action Fraud, and Scamwatch. These links are provided for your convenience and information. We are not responsible for the privacy practices or content of those external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site. Our Privacy Policy applies only to information collected on freecryptorecover.com and through our direct communications channels.
International Data Transfers
Free Crypto Recovery operates globally and may transfer your personal data across international borders as part of delivering our crypto recovery services. For example, data may be shared with legal partners or cryptocurrency exchanges located in jurisdictions different from your own.
Where we transfer data outside of the European Economic Area (EEA) or other regions with data protection laws, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Binding corporate agreements with data processors
If you have questions about our international data transfer mechanisms, please contact us at info@freecryptorecover.com.
California Residents — CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt-Out of Sale: We do not sell your personal information. You do not need to opt out — but if our practices change, we will update this policy and provide an opt-out mechanism.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Information: We only use sensitive personal information (such as financial data) to provide the services you have requested.
To exercise your California privacy rights, email us at info@freecryptorecover.com with the subject line "CCPA Privacy Request." We will respond within 45 days.
Shine the Light: California Civil Code Section 1798.83 allows California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information for direct marketing purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our website homepage for 30 days following any significant change
- Where appropriate, notify active clients by email
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy. If you do not agree with the updated policy, please discontinue use of our services and contact us to request deletion of your data.
Previous versions of this Privacy Policy are available upon request by emailing info@freecryptorecover.com.
Contact Us — Data Protection Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:
📬 Data Protection Contact
Free Crypto Recovery
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801, USA
📧 Email: info@freecryptorecover.com
📞 Phone: +1 (872) 757-5854
💬 WhatsApp: +1 (424) 446-3984
🌐 Website: freecryptorecover.com/contact
We will respond to all data protection enquiries within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority — for example, the California Privacy Protection Agency (USA), the Information Commissioner's Office (UK), or your relevant national authority within the EU.
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Have a Question About Your Privacy?
Our team is happy to explain exactly how we handle your data — or help you request access, correction, or deletion of your information. Contact us any time.
This Privacy Policy was last updated on May 12, 2026 and is effective from January 1, 2024. For full terms of our services, see our Terms of Service. Free Crypto Recovery · 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, USA · info@freecryptorecover.com